Storage Upton Terms and Conditions for Storage and Removal Services
These Terms and Conditions set out the basis on which Storage Upton provides storage and removal services within the United Kingdom. By placing a booking, using our services, or storing goods with us, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person, firm, or company who requests or uses our services.
Services means any removal, transportation, packing, loading, unloading, or storage of goods provided by Storage Upton.
Goods means the items that are the subject of the Services.
Contract means the agreement between Storage Upton and the Customer incorporating these Terms and Conditions and any written quotation or confirmation we issue.
2. Scope of Services
Storage Upton provides domestic and commercial removal services, storage of goods in secure facilities, and associated services such as packing, loading, and unloading. The exact scope of the Services will be set out in our quotation and in any written confirmation of your booking.
We reserve the right to refuse to provide Services where, in our reasonable opinion, it would be unsafe, unlawful, or impracticable to do so.
3. Booking Process
3.1 Enquiries and quotations
You may request a quotation for our Services by contacting us and providing accurate details of the property access, volume of goods, nature of items, special handling requirements, and the locations involved. Quotations are based on the information provided by you and are subject to revision if that information is incomplete or inaccurate.
Unless otherwise stated in writing, quotations are valid for a limited period from the date of issue. After this period, we may revise or withdraw them without notice.
3.2 Booking confirmation
A booking is only confirmed when we have accepted your request in writing or by issuing a booking confirmation. Any provisional dates discussed before confirmation are subject to availability and may change.
We may require a deposit or full prepayment to secure the booking. Where a deposit is required, the Contract will not be formed until we receive the deposit in cleared funds and have confirmed receipt.
3.3 Customer responsibilities at booking
You must inform us at the time of booking of any factors that may affect the Services, including but not limited to limited access, parking restrictions, narrow staircases, lifts, special equipment needs, or items requiring disassembly or specialist handling.
Failure to disclose relevant information may result in additional charges, delays, or our refusal to provide all or part of the Services on the day.
4. Payments and Charges
4.1 Pricing
The price for the Services will be stated in our quotation or booking confirmation. Prices may be based on time, volume, weight, distance, storage space, or a combination of these factors. Additional work not originally quoted for will be charged at our standard rates.
4.2 Deposits and advance payments
We may require a deposit or full prepayment before the Services are carried out. If you fail to pay any required deposit or advance payment by the specified due date, we may cancel the booking or refuse to provide the Services.
4.3 Payment terms
Unless otherwise agreed in writing, all charges are payable in full no later than the day the Services are completed, or in the case of storage, on or before the start of each storage period. Where we have agreed credit terms, invoices are payable within the period specified on the invoice.
If payment is not received by the due date, we may charge interest on the overdue amount at the statutory rate, and we may withhold release of goods from storage until all outstanding sums have been paid in full.
4.4 Additional charges
We reserve the right to apply additional charges in the following circumstances.
If the work is delayed by your acts or omissions, including your failure to be present or to provide access at the agreed time.
If the nature or volume of the Goods is different from that originally described.
If we are required to carry out additional work, such as dismantling or reassembling furniture, removing doors or windows, or dealing with restricted access that was not disclosed at the time of quotation.
If we incur additional costs such as parking charges, permits, tolls, congestion charges, or fines attributable to inaccurate information or instructions from you.
5. Cancellations and Changes
5.1 Cancellation by the customer
You may cancel your booking by giving us written notice. Any cancellation may be subject to charges, which will depend on how much notice is given before the scheduled date of the Services.
If you cancel with sufficient notice, we may refund all or part of any deposit paid, at our discretion and subject to any reasonable administrative costs incurred.
If you cancel at short notice, we may retain all or part of the deposit and may charge a cancellation fee to cover our reasonable costs and loss of business resulting from the cancellation.
5.2 Changes to dates or services
Requests to change dates, times, or the scope of Services are subject to our availability and may result in changes to the price. We will confirm any revised price and arrangements before proceeding.
If we cannot accommodate the requested change, and you decide to cancel the booking, the cancellation will be treated in accordance with our cancellation terms.
5.3 Cancellation by Storage Upton
We may cancel the Contract or suspend the Services if:
You fail to pay any required sum by the due date.
You breach these Terms and Conditions in a material way.
We are unable to perform the Services due to circumstances beyond our reasonable control, including extreme weather conditions, accidents, road closures, industrial action, or safety concerns.
If we cancel due to factors within our control, we will refund any payments you have made for Services not yet provided. We shall not be liable for any consequential or indirect losses arising from such cancellation.
6. Customer Obligations
You agree to ensure that:
All Goods are properly packed, secured, and ready for removal unless you have contracted us to provide packing services.
All goods to be moved or stored are your property, or you have full authority and permission from the owner to move and store them.
Appropriate access, parking, and loading space are available at both collection and delivery addresses.
No items are included that are hazardous, illegal, perishable, or otherwise prohibited under these Terms and Conditions.
You or an authorised representative are present during collection and delivery to direct the work and verify the Goods handled, unless agreed otherwise in writing.
7. Excluded and Prohibited Items
Unless specifically agreed in writing, we do not accept for removal or storage any of the following items:
Live animals or plants.
Perishable or temperature-sensitive goods.
Explosives, firearms, ammunition, or weapons.
Combustible or flammable substances, including gas cylinders, petrol, and solvents.
Toxic, corrosive, radioactive, or hazardous materials.
Cash, securities, precious metals, jewellery, watches, valuable collections, or important documents such as passports, deeds, and financial records.
Waste, rubbish, or items intended for disposal only.
We shall have no liability for any loss, damage, or deterioration of prohibited items that are packed or stored without our knowledge or consent, and you will be responsible for any loss, damage, or expense we incur as a result.
8. Storage Terms
8.1 Storage period and charges
Storage is provided on a periodic basis, such as weekly or monthly, as specified in your agreement. Storage charges are payable in advance for each period. We may revise storage charges by giving you reasonable notice in writing.
8.2 Access to stored goods
Access to stored goods is by prior arrangement and may be subject to handling or access fees where applicable. We may require proof of identity and authority before allowing access or releasing goods.
8.3 Lien over goods
We have a legal right of lien over the Goods for all amounts payable to us for Services, storage charges, and any other sums due under the Contract. If you fail to pay any outstanding amounts, we may retain the Goods until payment is received in full.
If sums remain unpaid after reasonable notice, we may sell or dispose of some or all of the Goods to recover outstanding charges and reasonable costs associated with the sale or disposal. Any surplus, after deduction of amounts owed and costs, will be held for you.
9. Liability and Insurance
9.1 Our liability for loss or damage
We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods arising from our negligence or breach of Contract is limited to a reasonable amount, which may be specified in your quotation or booking confirmation.
We are not liable for:
Loss or damage arising from your failure to pack Goods properly when you have undertaken packing yourself.
Loss or damage to fragile or breakable items where they have not been professionally packed or where we have advised that special packing is required and this has not been accepted.
Loss or damage arising from inherent defects, deterioration, or pre-existing damage in the Goods.
Indirect or consequential loss, such as loss of profit, loss of use, or emotional distress.
9.2 Customer insurance
You are strongly advised to arrange adequate insurance cover for the Goods during removal and storage. Any insurance provided or arranged by us will be subject to the terms of the relevant policy, which may impose conditions, exclusions, and limits on cover.
9.3 Notification of loss or damage
You must inspect the Goods as soon as reasonably possible following delivery or access and notify us in writing of any apparent loss or damage within a reasonable period. Failure to notify us promptly may affect our ability to investigate and may limit or exclude our liability.
10. Waste and Environmental Regulations
10.1 Waste handling
Storage Upton operates in accordance with applicable UK waste and environmental regulations. We are not a general waste carrier or disposal service and will not remove or dispose of waste or rubbish unless specifically agreed as part of a separate service, which may require additional licensing or arrangements.
10.2 Prohibited waste items
We will not collect, transport, or store controlled waste, fly-tipped materials, contaminated items, or hazardous waste unless previously agreed in writing and carried out in accordance with legal requirements. You are responsible for ensuring that any items presented for removal or storage do not breach waste or environmental law.
10.3 Customer responsibilities regarding waste
You must not use our storage facilities to store waste, refuse, or items that are intended only for disposal. If we discover that such items have been stored or presented for collection, we may refuse to handle them, require you to remove them at your cost, or arrange for lawful disposal and charge you for all associated costs and administrative fees.
11. Force Majeure
We will not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to adverse weather conditions, natural disasters, accidents, road closures, civil disturbances, public health emergencies, or industrial disputes.
If a force majeure event occurs, we will take reasonable steps to notify you and to resume the Services as soon as reasonably practicable.
12. Complaints and Dispute Resolution
If you are dissatisfied with any aspect of the Services, you should raise your concerns with us as soon as possible so that we have an opportunity to address them. We will investigate complaints in a fair and timely manner and aim to resolve issues by agreement where possible.
Nothing in this section affects your statutory rights as a consumer where applicable.
13. Data Protection
We will collect and process personal data about you for the purposes of managing your booking, providing the Services, administering your account, and meeting our legal obligations. We will handle your personal data in accordance with applicable data protection laws in the United Kingdom.
14. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Contract, including any non-contractual disputes or claims.
15. General Provisions
15.1 Variation
We may amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Contract. Any variation to these Terms and Conditions must be agreed in writing.
15.2 Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
15.3 Entire agreement
These Terms and Conditions, together with any quotation or written confirmation, constitute the entire agreement between you and Storage Upton in relation to the Services, and supersede any prior understandings or agreements, whether written or oral.
By making a booking or using our Services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
