Upton Storage Terms and Conditions

These Upton Storage terms and conditions set out the basis on which storage services are provided to customers in the United Kingdom. By making a booking, placing items into storage, or otherwise using our storage service, you agree to comply with these terms. Please read them carefully before confirming any reservation. They are intended to be clear, fair, and practical, while protecting both the customer and the provider from misunderstandings.

In these terms, references to “we”, “us”, and “our” mean Upton Storage, and references to “you” and “your” mean the person, business, or organisation booking or using the service. These service terms apply to all storage bookings, whether short-term or long-term, and whether the items are household goods, business property, archive materials, or other personal effects that are accepted in line with these conditions.

If any part of these terms is found to be unenforceable, the remainder will continue to apply. No waiver of any term shall be effective unless agreed by us in writing. We may update these terms from time to time, and the version in force at the time of booking will normally apply to your agreement unless a later change is required by law.

1. Booking Process

Bookings for Upton Storage services are subject to availability and acceptance by us. A reservation is only confirmed once we have received the required information and, where applicable, payment or a deposit. You must provide accurate details at the time of booking, including your name, address, contact details, the type of items to be stored, and any information needed to assess suitability for storage.

We may ask questions about the nature, value, condition, and quantity of your items so that we can confirm that the chosen storage option is appropriate. You must tell us if any items are fragile, hazardous, highly valuable, perishable, or otherwise unusual. We reserve the right to refuse a booking if we consider the items unsuitable or likely to breach these terms.

The storage agreement begins on the date agreed in your booking confirmation, or on the date your items are first accepted into the facility, whichever is earlier or later as specified in the confirmation. You are responsible for ensuring that your items are delivered within the agreed timescale. If you fail to deliver on time, we may revise the booking or release the reservation after reasonable notice.

2. Payments and Charges

All charges for storage at Upton Storage are due in accordance with the price stated at booking or the current tariff notified to you before the service begins. Charges may include storage fees, administration fees, access charges where applicable, handling fees, late payment fees, insurance-related charges if selected, and any other agreed service charges. Unless otherwise stated, all prices are in pounds sterling and may be subject to VAT where applicable.

You agree to pay on time and in full. We may require advance payment, a recurring monthly payment, or a deposit depending on the type and duration of the service. If a payment fails or is reversed, you remain responsible for the outstanding amount. Late payment may result in a suspension of access, refusal to release items, or termination of the storage arrangement after reasonable notice.

We may review our charges periodically. Any price changes will normally apply only after the notice period set out in the booking confirmation or as required by law. If you continue to use the service after a price change takes effect, you will be deemed to have accepted the revised rate. Any discount, promotional rate, or special offer is granted at our discretion and may be withdrawn in accordance with its terms.

3. Cancellations, Early Termination, and Non-Use

You may cancel a booking before the storage period begins by giving notice in accordance with the confirmation or, if no notice period is stated, by notifying us in writing within a reasonable time. If you cancel after the agreement has started, you may still be liable for charges already incurred and for any minimum term that applies. Any deposit may be retained to cover administrative or setup costs where permitted by law.

We may cancel or suspend a booking if you breach these terms, if payment is not made, if you provide false information, or if we reasonably believe the items pose a risk to people, property, or other customers’ goods. If we end the agreement because of a serious breach, you must collect your items promptly and pay all outstanding amounts before release may be arranged.

Failure to use the storage space does not automatically end the agreement. If your items are not delivered, or if you simply stop using the unit, charges may continue until the arrangement is properly terminated in writing and any notice period has expired. We recommend that all cancellations and termination notices are kept in a durable form for your records.

4. Customer Responsibilities

You are responsible for packing, labelling, and securing your items appropriately unless we have expressly agreed to provide a packing or handling service. Items should be stored in a clean, dry, and stable condition. We are not responsible for damage caused by poor packing, inherent defects, insufficient protection, or the condition of the items before storage.

You must ensure that the goods you place into our storage facility are legally owned by you or that you have authority from the owner to store them. You may not store stolen property, counterfeit goods, items obtained unlawfully, or any item that could expose us to legal liability. You must not use the storage space for living, sleeping, business trading that creates nuisance, or any activity other than storage unless agreed in writing.

You must keep your contact and payment details up to date. If we need to communicate with you about access, payment, safety, or the condition of your items, you must respond within a reasonable time. We may rely on the latest contact details provided by you and will not be responsible if you fail to receive a notice because your details were outdated.

5. Prohibited and Restricted Items

Certain items are not permitted within Upton storage agreements. Unless we have given prior written consent, you must not store explosives, firearms, ammunition, gas cylinders, flammable liquids, toxic substances, corrosive materials, illegal drugs, live animals, plants, food that may perish, waste, or anything else that may be hazardous, unlawful, or likely to cause damage, contamination, or pest infestation.

You must also not store items that are sensitive to temperature or humidity unless the selected service is specifically designed for such goods and we have confirmed suitability. High-value items may be stored only if declared beforehand and if any additional conditions, valuation evidence, or insurance requirements are satisfied. We may inspect items where necessary and may refuse access to or remove prohibited goods at your expense.

If prohibited items are found, we may dispose of them, notify the relevant authorities, or take any other action we reasonably consider necessary to protect health, safety, and property. You will be liable for all resulting loss, damage, cleanup costs, and third-party claims arising from your failure to comply with this clause.

6. Access, Inspection, and Handling

Access to the storage area is subject to our operating procedures, security controls, and any notice periods or appointment requirements we impose. We may restrict access for maintenance, safety, or security reasons, or where a payment issue or breach of contract remains unresolved. No one may access a unit without proper authorisation.

If we agree to handle or move your goods, we will take reasonable care. However, handling services are provided on the understanding that normal wear, pre-existing damage, or risks linked to the nature of the items remain your responsibility unless caused by our proven negligence. If you request access outside ordinary arrangements, additional charges may apply.

We may inspect the outside of stored items, packaging, or the storage space where necessary for security, maintenance, insurance, regulatory compliance, or suspected breach of these terms. Where possible, we will give notice before entering the unit, except in an emergency or where immediate entry is needed to protect people or property.

7. Liability and Insurance

We will take reasonable care in providing the Upton Storage service, but we do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot legally be excluded under UK law. Subject to that, we are not responsible for indirect loss, loss of profit, loss of business, loss of opportunity, or any other consequential loss.

Our liability for loss or damage to your items, whether in contract, tort, or otherwise, will be limited to the lesser of the actual repair or replacement cost of the affected item and any limit stated in your booking confirmation, unless a higher limit is agreed in writing and any associated fees are paid. You should ensure that adequate insurance is in place for items placed into storage.

If you choose any optional insurance or declare a value for your goods, you must provide truthful and complete information. Any misdescription, under-declaration, or failure to disclose relevant facts may invalidate cover or reduce any recovery. We are not an insurer unless expressly stated, and any insurance arrangement is subject to the applicable policy terms rather than these conditions alone.

8. Waste Regulations and Environmental Compliance

You must comply with all applicable waste and environmental laws when using the service. The storage of waste, rubbish, rubble, scrap, or contaminated materials is prohibited unless we have expressly agreed to accept such items in writing and all legal requirements are met. You must not leave packaging, wrapping, pallets, or other refuse unless this has been agreed as part of a service arrangement.

If you wish to dispose of unwanted items, you remain responsible for ensuring lawful handling, transport, and disposal. You must not use our premises for unlawful dumping or abandonment of waste. Where items are left behind after termination, we may treat them as abandoned only after following reasonable notice procedures and any statutory obligations. Any costs arising from clearance, sorting, disposal, or environmental remediation may be charged to you where permitted.

You are responsible for any spillages, leaks, contamination, pest infestation, or other environmental harm caused by your goods, packaging, or actions. If there is a breach of waste regulations or environmental law, you agree to cooperate fully with us and with any relevant authority, and to reimburse us for all reasonable losses, penalties, or costs caused by your breach to the extent allowed by law.

9. Termination, Abandoned Goods, and Collection

When the agreement ends, you must collect all items promptly and leave the storage area in a clean condition. We may withhold release of goods until all sums due have been paid in full, subject to any legal limitations. If you fail to collect items by the agreed end date, we may continue to charge storage fees until collection or lawful disposal occurs.

If property remains uncollected for a prolonged period, we may treat it as abandoned only after giving appropriate notice and following any applicable legal process. Before disposal or sale of abandoned items, we will act reasonably and in line with our legal obligations. Any proceeds from a permitted sale may be applied to outstanding charges and costs, with any balance dealt with according to law.

Where items are collected by someone else on your behalf, that person must present suitable authority and identification if requested. We are entitled to rely on apparent authority unless we have reason to doubt it. Once items have been released to you or your authorised representative, responsibility passes back to you, except where loss is caused by our breach of duty before handover.

10. Governing Law and Legal Matters

These terms and conditions for storage services are governed by and interpreted in accordance with the laws of England and Wales. If you are a consumer resident in Scotland or Northern Ireland, you may also benefit from mandatory protections of your local laws to the extent they apply. Any dispute arising out of or in connection with these terms will be subject to the non-exclusive jurisdiction of the courts of England and Wales, unless the law requires otherwise.

If you are contracting as a business, you confirm that you have authority to bind the business and that the business is responsible for all obligations under these terms. No person other than the parties to the agreement has any right to enforce it under the Contracts (Rights of Third Parties) Act 1999, except where the law requires otherwise. Our failure to enforce any right at any time does not waive that right for the future.

These terms, together with the booking confirmation and any written amendments, form the entire agreement between you and us regarding the service. If there is any conflict between a booking confirmation and these terms, the booking confirmation will prevail only to the extent expressly stated. Any notices under these terms must be given in writing unless we agree otherwise.